Terms & conditions

For information only. The German AGB at /legal/agb is the legally authoritative version. In case of conflict between this English translation and the German original, the German text prevails.

§ 1 Scope

These general terms and conditions apply to all orders placed by you as a consumer (§ 13 BGB / German Civil Code) on shopclarvo.com with Fazy Studio Jafarian (trading under the brand Clarvo) (hereinafter "Clarvo"). We do not accept deviating terms unless we expressly agree to them in writing.

§ 2 Conclusion of contract

The display of products on shopclarvo.com does not constitute a binding offer but a non-binding invitation to order.

By clicking the "Order with obligation to pay" button, you place a binding order. Receipt of your order will be confirmed by email; this does not yet constitute acceptance of your offer. The purchase contract comes into force only with our explicit acceptance or at the latest with the dispatch of the goods.

§ 3 Prices and shipping

All prices are final prices in euros including statutory VAT. Shipping costs are charged separately and shown during the order process. Details on our shipping page.

§ 4 Payment

The following payment methods are available at checkout:

• Credit and debit card (Visa, Mastercard, American Express)
• Apple Pay
• Amazon Pay
• Link (Stripe)
• Klarna (invoice, installments)

Methods shown at checkout may vary by country and device. Payment processing is handled by Stripe Payments Europe Ltd., 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, D02 H210, Ireland.

§ 5 Delivery

Goods are dispatched from Düsseldorf to the following countries: Germany, Austria, Switzerland, Netherlands, Belgium, Luxembourg, France, Italy, Spain, Denmark, Sweden, Finland, Poland and Czech Republic. Delivery times: Germany 1–3 business days, other EU countries 3–7 business days. Shipping to other countries on request via support@shopclarvo.com.

§ 6 Right of withdrawal

Consumers have a statutory right of withdrawal. Beyond the legal minimum of 14 days, we voluntarily grant an extended withdrawal period of 30 days from receipt of the goods. Full terms and the model withdrawal form are in our withdrawal policy.

You bear the direct cost of returning the goods unless the return is a justified complaint about defective goods, in which case we cover return shipping within Germany.

§ 7 Retention of title

Until full payment is received, the goods remain our property.

§ 8 Warranty

Statutory warranty rights apply. In case of defects, please contact us: support@shopclarvo.com.

§ 9 Dispute resolution

The European Commission provides a platform for online dispute resolution: https://ec.europa.eu/consumers/odr. We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.

§ 10 Final provisions

German law applies under exclusion of the UN Convention on Contracts for the International Sale of Goods (CISG). Place of jurisdiction is Düsseldorf, to the extent legally permissible.

Should any provision of these terms be invalid, the validity of the remaining provisions remains unaffected.