Privacy policy

For information only. The German Datenschutzerklärung at /legal/datenschutz is the legally authoritative version. In case of conflict, the German text prevails.

1. Controller

Fazy Studio Jafarian (sole proprietorship)
trading under the brand Clarvo
Owner: Zeinab Jafarian
Kaarster Weg 24, 40547 Düsseldorf
Email: support@shopclarvo.com

2. General information

This privacy policy informs you about how we collect, process, and use personal data on shopclarvo.com. We treat your data confidentially and in accordance with the GDPR and the German Federal Data Protection Act (BDSG).

3. Data collected when visiting our website

When you visit our website, technically necessary data is temporarily stored: IP address, date and time, requested URL, transferred data volume, browser type and version, operating system, referrer. This data is necessary to display the page (Art. 6 (1) (f) GDPR) and is automatically deleted after a maximum of 7 days.

4. Cookies

We use technically necessary cookies (session, cart status, cookie consent). These are set without consent as they are essential for the operation of the website (Art. 6 (1) (f) GDPR).

We only set optional cookies (e.g. for analytics or marketing) with your explicit consent via the cookie banner (Art. 6 (1) (a) GDPR). You can withdraw consent at any time via the corresponding link in the footer.

5. Orders

When you place an order, we process the following data:

• First and last name
• Billing and shipping address
• Email address, phone number (optional)
• Order items, order number, order date
• Payment information (via our payment processor Stripe)

The legal basis is contract performance (Art. 6 (1) (b) GDPR). The data is stored for the duration of the statutory retention obligation (10 years for invoice data under HGB/AO).

Sharing with shipping providers: To deliver your order we pass your name and delivery address to the assigned carrier (DHL, DPD, Hermes or Deutsche Post). Unless you object, we also pass your email address (and, if provided, phone number) so the carrier can notify you about the delivery (shipment notification). The legal basis is contract performance (Art. 6 (1) (b) GDPR) and our legitimate interest in smooth delivery (Art. 6 (1) (f) GDPR). You can object to your email being shared for notification purposes at any time at support@shopclarvo.com.

6. Payment processing (Stripe)

We use Stripe Payments Europe Ltd., 1 Grand Canal Street Lower, Dublin 2, Ireland for payment processing. Stripe receives the data necessary for payment (name, address, payment method information). Stripe has its own privacy policy: https://stripe.com/de/privacy.

7. Newsletter

If you sign up for our newsletter, we process your email address and the date of signup to occasionally send you product news and tips. The legal basis is your consent (Art. 6 (1) (a) GDPR). You can withdraw consent at any time, e.g. via the unsubscribe link in every newsletter email.

8. Contact form

When you write to us via the contact form, we process the data you provide (name, email, topic, message) to handle your inquiry. The legal basis is Art. 6 (1) (b) or (f) GDPR. The data is deleted after handling unless statutory retention obligations apply.

9. Self-hosting of fonts

We load fonts exclusively from our own servers and do not use external font CDNs. There is therefore no transmission of your IP address to third parties (e.g. Google Fonts).

10. Your rights

You have the right at any time to:

• Information (Art. 15 GDPR)
• Rectification (Art. 16 GDPR)
• Erasure (Art. 17 GDPR)
• Restriction of processing (Art. 18 GDPR)
• Data portability (Art. 20 GDPR)
• Objection (Art. 21 GDPR)
• Withdrawal of consent (Art. 7 (3) GDPR)
• Complaint to a supervisory authority (Art. 77 GDPR)

To exercise your rights, please contact support@shopclarvo.com.

11. SSL encryption

This website uses SSL/TLS encryption for security reasons. You can recognize this by the lock icon in your browser bar and the https:// prefix.