Shipping & delivery

For information only. The German version at /legal/versand is the legally authoritative reference.

Shipping costs and delivery times

We ship from Düsseldorf. Delivery times are calculated from the day of payment confirmation.

Destination	Delivery time	Shipping cost
Germany	1–3 business days	€4.90 (free over €30)
EU (Eurozone)	3–7 business days	€9.90
Switzerland, UK	5–10 business days	€14.90 (plus customs & import duty)
Rest of world	7–21 business days	€24.90 (plus customs & import duty)

Carriers

We ship with DHL and DPD within Germany and DHL International for EU and worldwide shipments. You receive a tracking number by email once your parcel is dispatched.

Customs and import duties (outside EU)

Shipments to countries outside the EU may incur customs fees, import taxes, or other import charges. These are not included in the shipping price and are collected directly by the customs authority of the destination country.

Packaging

We ship in recycled cardboard with paper tape — no bubble wrap, no plastic filler. If your parcel arrives damaged, please reach out with a photo: support@updates.shopclarvo.com.

Returns

You can return goods within 30 days of receipt without giving a reason. We cover return shipping within Germany for complaints; for regular returns, you cover the return shipping yourself. Details in our withdrawal policy.

Change delivery address

As long as your parcel hasn't shipped yet, we can change the delivery address. Please write as soon as possible to support@updates.shopclarvo.com with your order number.